Privacy policy

Pickwear operates this online store. Our registered contact address is 74 Oxford Road, Swindon, SN3 4HD, United Kingdom. For any privacy question, email help.pickwear@gmail.com.

• Contact and delivery details: name, email address, phone number, billing and shipping address.
• Order information: items purchased, order value, currency and order history.
• Payment confirmation: we never see or store your full card number; payments are handled by our payment provider.
• Technical data: device type, browser, IP address and pages viewed, used to keep the store secure and working.

• To process, pack, ship and track your order.
• To send order confirmations, dispatch notices and delivery updates.
• To answer your questions and handle returns, refunds and warranty claims.
• To prevent fraud and meet our legal and accounting obligations.
• To send marketing emails only where you have opted in; you can unsubscribe at any time.

We share data only with the providers needed to fulfil your order: our e-commerce platform, our payment processor, and the shipping carriers that deliver your parcel. These providers may only use the data to perform their service for us. We never sell your personal data.

The store uses cookies to keep your shopping cart working, remember your preferences and measure how the site is used. You can block or delete cookies in your browser settings, though some parts of the store may stop working correctly.

Order and transaction records are kept for as long as required by UK tax and accounting law, typically six years. Marketing contact data is kept until you unsubscribe.

Under the UK GDPR and the Data Protection Act 2018 you have the right to access, correct, delete, restrict or port your personal data, and to object to processing or withdraw consent. Email help.pickwear@gmail.com and we will respond within 30 days. You also have the right to complain to the Information Commissioner's Office.

The store runs over an encrypted HTTPS connection and payments are processed by a PCI-compliant provider. Access to customer data is limited to the people who need it to fulfil orders and support you.

Pickwear, 74 Oxford Road, Swindon, SN3 4HD, United Kingdom · +44 7366 479095 · help.pickwear@gmail.com