Returns & refunds

Returns are accepted within 30 days of the delivery date. Items must be unused, in their original condition and returned in the original packaging with all protective materials included.

• Email help.pickwear@gmail.com with your order number and the reason for the return.
• We reply within one business day with a return authorisation and the return address.
• Pack the item securely and ship it with a tracked service, keeping proof of postage.
• Email us the tracking number so we can watch for the parcel.

Returns sent without a return authorisation cannot be processed.

If the item is faulty, damaged, or not what you ordered, we cover return shipping in full. For change-of-mind returns, the return shipping cost is paid by the customer.

Once your return is received and inspected, we notify you by email and issue the refund within 3–5 business days to the original payment method. Depending on your bank or card provider, the funds may take a further 5–10 business days to appear.

Original shipping charges are refunded when the return is due to a fault, damage or an error on our side.

Send clear photographs of the item and its packaging to help.pickwear@gmail.com within 48 hours of delivery. We arrange a free replacement or a full refund, whichever you prefer, and we do not require the damaged item to be shipped back unless we ask for it.

Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet been dispatched. Email help.pickwear@gmail.com as soon as possible with your order number.

• Items damaged through misuse, alteration or improper installation.
• Items returned more than 30 days after delivery.
• Gift cards and clearance items marked final sale.

Pickwear, 74 Oxford Road, Swindon, SN3 4HD, United Kingdom · +44 7366 479095 · help.pickwear@gmail.com