Shipping policy

Orders are reviewed and prepared within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day.

You receive an order confirmation by email immediately, and a second email with your tracking number as soon as the parcel leaves our fulfilment partner.

• United Kingdom: 5–8 business days after dispatch.
• Europe: 7–12 business days after dispatch.
• United States, Canada and Australia: 8–14 business days after dispatch.
• Rest of world: 10–18 business days after dispatch.

Delivery estimates exclude the 1–3 day processing window and may extend during peak seasons or when a carrier reports a delay.

Shipping is calculated at checkout before payment, based on destination and parcel weight. Standard tracked shipping is free on UK orders over £45.

Tracking becomes active within 48 hours of dispatch. If your tracking has not updated after 7 days, email help.pickwear@gmail.com with your order number and we will investigate with the carrier.

Orders shipped outside the United Kingdom may be subject to import duties or taxes set by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.

Please check your delivery address carefully at checkout. If an address needs correcting, contact us within 12 hours of ordering at help.pickwear@gmail.com. Parcels returned to sender due to an incorrect address or uncollected delivery can be reshipped once the return is received; reshipping costs apply.

If your order arrives damaged, send photographs of the item and packaging to help.pickwear@gmail.com within 48 hours of delivery and we will arrange a replacement or full refund. Parcels confirmed lost in transit are replaced or refunded in full.

Pickwear, 74 Oxford Road, Swindon, SN3 4HD, United Kingdom · +44 7366 479095 · help.pickwear@gmail.com