Customer care
Terms of service
These terms apply to every visit to this store and every order placed through it.
Last updated 30 September 2026
About us
This store is operated by Pickwear, 74 Oxford Road, Swindon, SN3 4HD, United Kingdom. By using the site or placing an order you agree to these terms.
Products and descriptions
We work to describe every product accurately, including dimensions, materials and movement type. Photographs are representative; colour may vary slightly between screens. Products are subject to availability and we may withdraw an item at any time.
Orders and acceptance
Your order is an offer to buy. A contract is formed only when we send a dispatch confirmation. We may decline or cancel an order where an item is unavailable, a price or description error has occurred, or payment cannot be verified. In that case you receive a full refund.
Pricing and payment
- Prices are shown in the currency selected at checkout and include VAT where applicable.
- Shipping costs are calculated and displayed before you pay.
- Payment is taken at checkout through our secure payment provider.
- Import duties or taxes charged by a destination country are the responsibility of the recipient.
Delivery, returns and cancellations
Delivery timings are set out in our shipping policy. Your cancellation and return rights are set out in our returns and refunds policy, which forms part of these terms and does not affect your statutory rights under UK consumer law.
Acceptable use
You agree not to misuse the site, attempt to gain unauthorised access to it, or use it for any unlawful or fraudulent purpose.
Intellectual property
All content on this site, including text, product photography, the Pickwear name and logo, is owned by or licensed to us and may not be reproduced without written permission.
Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms. We do not limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud. We are not liable for delays caused by events outside our reasonable control.
Governing law
These terms are governed by the laws of England and Wales, and disputes fall under the exclusive jurisdiction of the courts of England and Wales.
Contact
Pickwear, 74 Oxford Road, Swindon, SN3 4HD, United Kingdom · +44 7366 479095 · help.pickwear@gmail.com